Privacy Policy

1. Introduction

KRONEX (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or contact us for quotes and product enquiries.

By using this site, you agree to the practices described in this policy.

2. Information we collect

Depending on how you interact with us, we may collect the following:

• Contact details: name, company, email address, phone number, and address (if provided through forms or email).
• Enquiry details: product requirements, grade/dimension specifications, and related messages.
• Usage data: IP address, browser type, pages viewed, and approximate location derived from IP.
• Cookies and similar technologies (see “Cookies & analytics” below).

We do not knowingly collect personal information from children.

3. How we use it

We use collected information to:

• Respond to inquiries, requests for quotes, and customer support.
• Provide product information and match your needs to available materials.
• Improve our website experience and troubleshoot technical issues.
• Maintain security and prevent fraud, abuse, or unauthorized access.
• Comply with legal obligations and industry requirements.

4. Data sharing

We may share personal information in limited circumstances, such as:

• With service providers that help us operate the website and process enquiries (only as needed).
• With business partners/suppliers when required to fulfill your enquiry or quotation.
• If required by law, court order, or government request.
• If necessary to protect rights, safety, and prevent wrongdoing.

We do not sell your personal information.

5. Cookies & analytics

We may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can usually manage cookies via your browser settings.

Your browser may also provide information like device type and page navigation patterns.

6. Data security

We implement reasonable technical and organizational measures designed to protect personal information. However, no method of transmission over the internet is 100% secure.

We work to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

7. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including to provide services, handle inquiries, comply with legal requirements, and resolve disputes.

Retention periods vary depending on the nature of the data and applicable legal obligations.

8. Your rights

Depending on where you live, you may have rights regarding your personal data, such as:

• Accessing the personal information we hold about you.
• Requesting correction or deletion.
• Objecting to or restricting certain processing.
• Requesting portability of certain data (where applicable).
• Withdrawing consent where processing is based on consent.

To exercise these rights, contact us using the details below.